Q: Why do I have to pay the FCC charge when I don't make any long distance calls?

A: The FCC charge not only covers the cost for network access allowing customers to make local and long distance calls, it also enables the Bell Operating Companies to recover some of the cost of equipment and facilities maintenance. Customers are billed one FCC charge per line each month.

Q: Am I required to pay the Telecommunications Relay Service charge?

A: All BellSouth customers are required to pay this charge. The Telecommunications Relay Service charge is ordered by the Public Service Commission. Customers are billed one Telecommunications Relay Service charge per line to fund the relay service for hearing/speech-impaired customers. This charge varies by state and is also known as Compliance with the Americans with Disabilities Act or Telecommunications Access System Act Surcharge.

Q: What are nonregulated charges?

A: Nonregulated charges are those charges which are not controlled by the FCC or your state public utilities regulatory agency. Examples are 900 calls , MemoryCall and directory advertising.

Q: When is my bill payment due?

A: The Current charges Past Due Date on the stub portion of your bill tells you when your payment is due. If you need to pay your bill after this date, contact your BellSouth Specialist to make appropriate arrangements.

Q: What should I do if I have questions about my bill?

A: Contact your BellSouth Specialist who will be happy to answer any questions or correct mistakes on your bill.

Alabama, Kentucky,
Louisiana, Mississippi, Tennessee

(Your Area Code) 557-2885

Georgia, Florida,
North Carolina, South Carolina

(Your Area Code) 780-2885